Then uninstall the cc desktop app, again using the correct uninstaller per. If that fails, do a clean cc install carefully following each applicable step: If that fails, uninstall using the correct uninstaller from.

If that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer. Use the desktop app to install your cc programs/trials Reinstall the cc desktop app using the 'alternative download links' at the bottom of the page at If windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this) If windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this) Ĭheck for, and if available, update your os Then uninstall the cc desktop app, using the correct uninstaller per. Uninstall every cc app including preferences per Selecting a region changes the language and/or content on though you've done most or all these steps, redo them in this exact order: Then select CoreSync from the list and click Cleanup Selected.Į) (Optional) If you're unable to connect to Adobe's servers, select Fix Host File from the table to repair your host file, and then click Cleanup Selected. The Cleaner tool creates a backup of the host file (named hosts_bkup) in the same directory, which you can revert to if a problem occurs.

First, ensure that you have selected All in the pop-up menu. Similarly, if you're facing issues with file syncing, you might need to clean up Adobe Content Synchronizer. (Click Clean All to clean up all installer-related files for the option you chose in step c.) For example, select CC Apps if you want to uninstall a Creative Cloud app.ĭ) Select the app you want to clean up from the table, and then click Cleanup Selected. The Cleaner tool creates a backup of the host file (named hosts_bkup) in the same directory, which you can revert to if a problem occurs.Ī) Select your language from the menu in the upper right.ī) Review the Adobe End-User License Agreement: Click Accept to accept or Quit to decline (if you decline, the script stops).Ĭ) Select an option from the menu in the upper right. See plans for students and teachers plus businesses of all sizes. Creative Cloud All Apps is less than the cost of three apps at the regular price of each. Adobe Firefly and generative credits for AI content creation. Confirm that you want to fix the host file: Type y and then press Enter. Includes Photoshop, Illustrator, Acrobat Pro, and more. After accepting the End-User License Agreement, type 12 to select the host file option. PDapp.log records installation attempts sequentially. Select all the text by pressing Command+A, and then copy and paste it into a text editor before continuing. Note: By default, log files open in Console on Mac OS. Then type the number that corresponds to Adobe Content Synchronizer and press Enter.Į) Confirm that you want to remove the entry: Type y and then press Enter.į) (Optional) If you're unable to connect to Adobe's servers, repeat these steps to fix your host file. Open PDapp.log in a text editor such as Notepad (Windows) or TextEdit (Mac OS). If you are facing issues with file syncing, you might have to remove Adobe Content Synchronizer. For example, type 4 (CC Apps) if you want to uninstall a Creative Cloud app.ĭ) Subsequently, to remove an app, select the app that you want to remove by typing the number that corresponds to the app name, and then press Enter. Press Enter.Ĭ) Type the number that corresponds to the option you want to select, and then press Enter. A) Choose your language: Type e for English or jfor Japanese, and then press Enter.ī) Review the Adobe End-User License Agreement: Type y to accept or n to decline (if you decline, the script stops).

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